Policies

The following will answer questions about sizing, materials, returns and shipping.

Sizing
Most handmade plugs aren’t precisely sized, however, ear lobes can be fairly flexible and will adapt to what you wear. Wood and stone jewelry is made by the process of removal. Once material is removed, it can’t be added back. In some cases, too much material is removed so pieces are made with an accepted variance from the ordered size. All pieces will be made with a variance of +/- .5 mm on size, wearable length, or any other measurement.  Please make note of special sizing requirements when ordering and I'll do my best to accommodate.

Teardrop and oval shapes are measured by circumference, it is the only way to get an accurate measurement.  They will wear the same as a round plug, just slightly distorted in shape.

All stone is carved by hand, even all round or circular shapes.  Some stones may turn unevenly adding difficulty to the carving. All shapes are set to be acceptably eye clean, and not wonky.


If you’ve ordered jewelry that is sized outside of the accepted variance, there is a possibility that additional material may not be available for a replacement.  In which case you’ll be notified to work out an alternative order.

Materials
Since I work primarily natural stone materials, there will be variation in each piece. Body jewelry is made with material, and not necessarily a certain look.  Please consider that your piece may not be exactly like the one pictured, but will absolutely be the same material.

Using natural stones as wearable jewelry can be great, but can also have complications.  Soft spots, inclusions, pitting, or small cracks can wind up on jewelry by proximity.  Some amount of this is typical more in other materials than others.  Normally when these occur on wearable areas, I'll start on a new piece all together.  Occasionally these natural traits are acceptable and kept in the piece.  If you have any discomfort from wearing a piece with one of the above issues, please contact me.


Returns
If you have received your piece and the size does not meet with the above policies and expectations, or the style or material are consistent with your order, or if you are just generally not satisfied please contact me.  In most cases, new jewelry will be made as a replacement.

If your piece arrives broken or damaged, please contact me with pictures of both the item and packaging. You may be eligible for reimbursement by the USPS and in most cases your item will be replaced.

If you ordered the wrong size, are allergic to a material, or the material differs from the item pictured, returns are not granted.

Shipping
All domestic orders are currently shipped via USPS first class or priority service. Tracking info is confirmed by email when your order is shipped. Please ensure that your shipping address is entered correctly before checking out. If your shipping address is incorrect, HOS is not responsible for lost orders. If after several weeks you haven’t received your order and your address was listed correctly, please contact me.

Shipping insurance is available and only insured packages may be reimbursed by the USPS. If you opt not to purchase insurance, you will not be protected from improper handling.

International orders are also shipped via USPS first class service. Tracking information is unfortunately not available. For an extra $12, packages can be sent via registered mail which does provide tracking.

International customers are responsible for any customs fees, tariffs, or taxes. Packages cannot be sent as a gift to alleviate customs fees.  All packages are sent out with a printed invoice, and shipped for the purchased amount.